Shipping policy

Processing Time

Order processing times depend on the type of item purchased:

  • Ready-to-ship items: Typically ship within 3–5 business days

  • Custom or made-to-order items: Typically ship within 7–14 business days, unless otherwise noted on the product listing

Processing time does not include shipping time. You’ll receive a confirmation email once your order has shipped.

Shipping Rates & Methods

Shipping rates are as follows: 

  • Express: 1-2 business days $14.99
  • Standard: 3-4 business days $6.99
  • FREE standard shipping on orders of $75+

We currently ship within the United States. If you’re interested in international shipping, please contact us before placing an order.

Delivery Estimates

Delivery times vary based on the shipping carrier and destination. Estimated delivery dates are not guaranteed, especially during peak seasons, holidays, or due to carrier delays beyond our control.

Once your package is in the carrier’s hands, delivery timelines are managed by the shipping provider.

Tracking Information

When your order ships, you’ll receive an email with tracking information. Please allow up to 24 hours for tracking updates to appear.

Shipping Address Accuracy

Please double-check your shipping address before completing your order.

We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. If a package is returned to us due to an address issue, additional shipping fees may apply to resend the order.

Lost, Delayed, or Stolen Packages

We are not responsible for lost, stolen, or delayed packages once they have been marked as delivered by the carrier.

If your tracking shows delivery but you cannot locate your package:

  • Check with neighbors or your local post office

  • Contact the carrier directly for assistance

If your package appears lost in transit, please contact us at info@hjdboutique.com and we’ll do our best to help investigate.

Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery with:

  • Your order number

  • Photos of the damaged item and packaging

This allows us to assist you as quickly as possible.

Questions?

If you have any questions about shipping, timelines, or special requests, feel free to reach out to us at info@hjdboutique.com—we’re always happy to help.

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