Refund policy
Because most of our items are custom-made or produced to order, please review our return policy carefully before purchasing.
We offer a 7-day return window for eligible items. This means you have 7 days from the date you receive your item to request a return.
Eligibility for Returns
To qualify for a return, items must:
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Be unused, unworn, and in the same condition as received
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Include original tags and packaging
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Be accompanied by a receipt or proof of purchase
🚫 Custom, personalized, or made-to-order items are not eligible for return. These items are created specifically for you and cannot be restocked.
How to Start a Return
To request a return, please contact us at info@hjdboutique.com within the 7-day window.
If your return is approved, we’ll provide:
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A return shipping label
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Instructions on how and where to send your item
Returns must be sent to:
5731 Julian Airport Rd, Liberty, NC 27298
Please note: Items sent back without prior approval will not be accepted.
Damages & Order Issues
Please inspect your order as soon as it arrives. If your item is defective, damaged, or incorrect, contact us immediately at info@hjdboutique.com so we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items
The following items are non-returnable:
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Custom, personalized, or made-to-order products
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Sale items
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Gift cards
If you’re unsure whether your item qualifies, feel free to reach out—we’re happy to help clarify before or after purchase.
Exchanges
The fastest way to get a different item is to:
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Return the eligible item you have (if approved)
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Place a new order for the replacement item
Refunds
Once we receive and inspect your return, we’ll notify you of approval status.
If approved:
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Refunds are issued to the original payment method
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Please allow up to 10 business days for processing
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Banks and credit card companies may take additional time to post the refund
If more than 15 business days have passed since approval, please contact us at info@hjdboutique.com.